SportPesa Privacy Policy — Your Data, Our Responsibility

SportPesa (sportpesa.click) is an internationally licensed online sports betting and gaming platform. We take the privacy of our members very seriously. This Privacy Policy applies to all services provided through our website and app.

By using the SportPesa website or creating an account, you agree to this Privacy Policy. This policy is part of our Terms & Conditions an integral part.

We comply with international data protection laws and manage your data in accordance with applicable IT regulations in Bangladesh. Our goal is to ensure the highest level of protection for your information while delivering the best possible service.

SportPesa collects only the information necessary to provide our services. We do not collect anything beyond what is required. The types of data we collect are outlined below.

SportPesa uses the information we collect solely for specified purposes. The cornerstone of our Privacy Policy is simple — your data will never be used without authorization.

• Account Management: Your data is used to create, verify, and maintain your SportPesa account.
• Transaction Processing: Financial information is used to process deposits, withdrawals, and bonus payments.
• Customer Support: Your information is needed to properly address your questions or complaints.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Legal Obligation: To store and provide data in accordance with regulatory authority requirements.
• Service Improvement: To analyze your usage patterns and improve your experience on the platform.
• Relevant Communications: To send you relevant offers and notifications based on your preferences — but only with your consent.

SportPesa never uses your data to make automated decisions that adversely affect your account. In cases of suspicious activity, a human reviewer makes the final decision.

How long your data is retained depends on the type of information and applicable legal requirements. SportPesa does not keep any data longer than necessary.

• Account Information: Retained for the duration of account activity and for up to 5 years after account closure.
• Transaction Records: A minimum of 7 years' retention is mandatory under financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after account closure for legal compliance purposes.
• Cookie & Session Data: Typically expires within 30 days to 1 year.
• Support Conversations: Retained for up to 2 years after resolution for reference purposes.

Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

SportPesa does not sell or rent your personal data. However, in limited circumstances, certain information may be shared with specific third parties.

• Payment Provider: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, Rocket, and banks.
• Identity Verification Agency: Your information is verified with licensed verification agencies as part of the KYC process.
• Legal Authority: Information may be disclosed to the relevant authorities in the event of a court order or legal obligation.
• Cybersecurity Partner: Contracted security firms may access limited data to maintain platform security.

SportPesa uses cookies and similar technologies on its website to enhance your browsing experience and ensure the site functions properly.

• Essential Cookies: Required for login sessions and site security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Collects site usage statistics to help improve our services.
• Security Cookies: Used to detect fraud and unauthorized access.

You can disable non-essential cookies through your browser settings, though doing so may limit certain site features. A cookie consent banner is shown on your first visit to the site.

Under SportPesa's Privacy Policy, you have the following rights. To exercise any of these rights, please contact our support team.

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you have the right to request the deletion of your data (unless a legal obligation requires otherwise).
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Object: You may object to the use of your data for specific purposes.
• Data Portability: You can request a copy of your data in a structured format.
• Right to Withdraw Consent: You can withdraw any previously given consent at any time.

SportPesa is strictly for users aged 18 and above. We do not knowingly collect any data from minors.

• Age verification is mandatory at the time of registration.
• If an underage account is detected, it is immediately closed and all associated data is permanently deleted.
• Parents concerned about the collection of their child's data may contact us directly.

To learn more about responsible gaming, visit our Responsible Gaming View page.

SportPesa uses industry-standard security technology to keep your data safe. Our security framework is regularly audited by independent third-party experts.

• SSL/TLS Encryption: All data transmitted on the site is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional security layer can optionally be enabled at login.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are active to prevent unauthorized access.
• Regular Security Audits: Third-party cybersecurity specialists conduct regular audits of our systems.
• Restricted Access: Only authorized staff can access your data, and only to the extent required for their specific role.
• Data Backup: Your data is securely maintained in encrypted backups.

SportPesa may update this Privacy Policy as needed. We ensure full transparency whenever changes are made.

• Advance notice will be sent to your registered email address for any significant changes.
• The "Last Updated" date will always be clearly displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. We're always here to help.

• Email: support@sportpesa.click
• Live Chat: The chat button at the bottom right of the website.
• Support Hours: 24/7 — 24 hours a day, 7 days a week.
• Response Time: General inquiries within 24 hours, data requests within 30 days.